Frequently Asked Questions

Have a question? We've gathered answers to some of the things you may want to know about shopping with Create Lavender. If you don't find what you're looking for, we're always happy to help.

ORDERS & SHIPPING

How long does it take to process my order?

Most orders are processed within 4–5 business days (Monday–Friday), excluding weekends and holidays.

Because some Create Lavender products are handmade or prepared in small batches, certain items may require additional processing time. Any extended processing times will be noted on the product page whenever possible.

How long will it take to receive my order?

Most orders arrive approximately 5–10 business days after shipment, depending on your destination and the shipping carrier.

Please remember that processing and shipping times are separate. Our standard 4–5 business day processing time occurs before your order ships.

How will I know when my order has shipped?

Once your order ships, we'll send a shipping confirmation email with tracking information when available.

What shipping carrier do you use?

We generally ship orders through USPS. Available shipping options and rates may vary based on your order and destination.

What should I do if my package says “delivered,” but I haven't received it?

First, check around your delivery location, with household members or neighbors, and confirm that the shipping address on your order is correct. You may also want to contact the shipping carrier for additional delivery information.

If you still can't locate your package, contact us at info@createlavender.com, and we'll help determine what options may be available.

RETURNS & ORDER CHANGES

What is your return policy?

We accept returns of eligible products within 30 days of delivery. Items must be unused, unworn, unwashed, and in their original condition.

Some products—including custom or personalized items, digital products, gift cards, clearance merchandise, and items marked Final Sale—are not eligible for return.

Please review our full Shipping, Returns & Refunds Policy for additional information.

How do I start a return?

Email us at info@createlavender.com within 30 days of delivery. Please include your name, order number, the item you would like to return, and the reason for your return.

Please do not mail an item back before receiving return authorization and instructions from us.

What if my order arrives damaged or I receive the wrong item?

We want to make it right.

Contact us as soon as possible at info@createlavender.com and include your order number, a description of the issue, and photos of the item and packaging when applicable.

We'll review the situation and provide next steps.

Can I cancel or change my order?

We'll do our best to accommodate your request. However, once an order has entered production, has been personalized, or has shipped, we may be unable to cancel or modify it.

OUR PRODUCTS

Are Create Lavender products handmade?

Many of our products are handmade, finished, or produced in small batches in our Pittsburgh studio, while others are professionally produced by carefully selected production partners using Create Lavender designs.

The production method may vary by product, but our goal remains the same: to create thoughtfully designed products that bring personality, creativity, and joy to everyday life.

Why might my handmade item look slightly different from the product photo?

That's part of what makes handmade products special!

Because some Create Lavender items are made or finished by hand, slight variations in placement, color, size, or other details may occur. These small differences are not considered defects and help make each handmade piece uniquely yours.

Do you offer personalized or custom products?

Custom and personalized options may be available for select products.

If customization is available, you'll find the options and instructions on the individual product page. For special requests or larger quantities, contact us at info@createlavender.com.

WHOLESALE & CORPORATE ORDERS

Do you offer wholesale or bulk orders?

Yes! Create Lavender products are available for wholesale. Retailers can visit our Wholesale page to apply and order directly. (Link coming soon)

Do you offer corporate gifting or bulk orders?

Yes. We welcome inquiries from businesses, organizations, teams, Employee Resource Groups (ERGs), and others looking for thoughtful gifts in larger quantities.

Create Lavender products can be considered for employee appreciation, client gifts, conferences and events, holidays, onboarding, team celebrations, and other special occasions.

Visit our Corporate Gifting page to tell us about your needs, quantity, budget, and timeline.

ABOUT CREATE LAVENDER

Where is Create Lavender located?

Create Lavender is based in Pittsburgh, Pennsylvania, where many of our products are designed, created, finished, or prepared for their journey to you.

What does “Create Lavender” mean?

Create represents imagination, possibility, and bringing your ideas and vision to life.

Lavender represents beauty, peace, healing, and connection.

Together, Create Lavender is an invitation to embrace creativity, celebrate your individuality, express yourself boldly, and connect with others along the way.

You can read more about our story on our About Create Lavender page.

STILL HAVE QUESTIONS?

We're happy to help.

Email us at info@createlavender.com, and we'll get back to you as soon as possible.

Thank you for shopping with Create Lavender and supporting our growing small business.

Do you offer wholesale or bulk orders?
Yes! Create Lavender products are available for wholesale. Retailers can visit our Wholesale page to apply and order directly. (Link coming soon)