Terms of service

Last Updated: October 2026

OVERVIEW

This website is operated by Create Lavender, LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Create Lavender, LLC.

Create Lavender, LLC offers this website, including the information, tools, products, and services available through this site, to you conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website, purchasing from us, or otherwise using our website or services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”), as well as any additional policies referenced in these Terms or available on our website.

These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our Service.

We may update or change these Terms from time to time by posting the revised Terms on this page. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to offer and sell our products and services to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have given permission for any minor dependents under your care to use this website.

You may not use our products, website, or Service for any illegal or unauthorized purpose or violate any applicable laws or regulations in connection with your use of the Service.

You must not transmit viruses, malicious code, or other material intended to interfere with or damage the operation or security of the website.

A violation of these Terms may result in termination or restriction of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel transactions, or restrict access to the Service when reasonably necessary, subject to applicable law.

You may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any portion of the Service or website content without our express written permission, except where otherwise permitted by law.

Information transmitted through the Service may be transferred across various networks and may be modified as necessary to conform to technical requirements. Payment information is handled through secure payment-processing systems.

Headings used in these Terms are provided for convenience and do not affect the interpretation of these Terms.

SECTION 3 — WEBSITE INFORMATION

We make reasonable efforts to ensure that information provided on our website is accurate and current. However, information may occasionally contain errors, omissions, or outdated information.

Information provided on this website is for general informational and shopping purposes and should not be considered a guarantee that all information will always be complete, accurate, or current.

We reserve the right to update, correct, or modify website content when necessary.

Your use of and reliance upon information available through the website is at your own discretion.

SECTION 4 — PRICES AND CHANGES TO THE SERVICE

Prices for our products are subject to change without notice.

We reserve the right to modify, update, suspend, or discontinue products, collections, features, promotions, or portions of the Service at any time.

We may also introduce new products, services, features, or tools. Unless otherwise stated, those additions will also be subject to these Terms.

SECTION 5 — PRODUCTS AND SERVICES

Certain products may be available exclusively through our website and may be available only in limited quantities.

All purchases are subject to product availability and our applicable Shipping, Return & Refund Policy.

Product Images and Colors

We make reasonable efforts to display product photographs, illustrations, colors, dimensions, and other details as accurately as possible.

However, colors may appear differently depending on your device, monitor, screen settings, lighting, or other factors. We cannot guarantee that the color displayed on your device will exactly match the physical product.

Handmade and Small-Batch Products

Many Create Lavender products are handmade, hand-finished, assembled, or produced in small batches.

Because of the nature of handmade and small-batch production, slight variations in color, placement, alignment, size, pattern, finish, or other details may occur between individual products.

These natural variations contribute to the individual character of handmade products and are not necessarily considered defects.

Product Descriptions

We make reasonable efforts to provide accurate product descriptions, photographs, measurements, materials, and other relevant information.

Please review the applicable product page carefully before placing an order.

We reserve the right to correct errors or update product information when necessary.

Product Availability

Products may be seasonal, limited edition, handmade, produced in small quantities, or otherwise subject to availability.

We reserve the right to:

  • Limit product quantities

  • Discontinue products

  • Modify products or designs

  • Limit sales when reasonably necessary

  • Cancel an order when a product becomes unexpectedly unavailable

If we must cancel an order because an item is unavailable, we will notify you and issue any applicable refund.

SECTION 6 — ORDERS, BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel an order when reasonably necessary.

This may include orders that appear fraudulent, contain incorrect information, involve payment issues, exceed available inventory, or appear to have been placed for unauthorized resale or other improper purposes.

If we change or cancel an order after it has been placed, we will attempt to notify you using the email address, telephone number, billing information, or other contact information provided with the order.

You agree to provide accurate, current, and complete purchase, billing, shipping, and account information.

You are responsible for reviewing your order information, including your shipping address, before completing your purchase.

Please refer to our Shipping, Return & Refund Policy for additional information regarding order processing, shipping, returns, and refunds.

SECTION 7 — CUSTOM, PERSONALIZED AND FINAL-SALE PRODUCTS

Certain Create Lavender products may be customized, personalized, made to order, or designated as final sale.

Products identified as final sale are not eligible for return or refund except when required by applicable law or when an eligible item arrives damaged, defective, or incorrect.

Cake toppers are final sale and are non-returnable and non-refundable, except when they arrive damaged, defective, or incorrect.

Customers are responsible for carefully reviewing product details, spelling, names, dates, colors, quantities, personalization information, and other selections before submitting an order.

Please refer to our Shipping, Return & Refund Policy for complete information regarding return eligibility and final-sale items.

SECTION 8 — SHIPPING AND DELIVERY

Most orders are processed within the timeframe stated in our Shipping Policy or on the applicable product page.

Processing time and shipping time are separate.

Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, transportation disruptions, incorrect addresses, and other circumstances outside of our direct control.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

If a package appears lost or significantly delayed, we will provide reasonable assistance with available tracking information and, when appropriate, the carrier's claim process.

A package being marked as delivered by the carrier does not automatically qualify for a refund or replacement.

Please review our Shipping, Return & Refund Policy for additional information.

SECTION 9 — RETURNS AND REFUNDS

Eligible products may be returned within 30 days of delivery in accordance with our Shipping, Return & Refund Policy.

Returned products must meet the eligibility requirements described in that policy.

Original shipping charges and return-shipping costs may be non-refundable except when otherwise stated in our policy or required by applicable law.

Approved refunds will be issued to the original payment method.

Please refer to our Shipping, Return & Refund Policy for complete details regarding eligibility, exclusions, return shipping, damaged products, final-sale items, and refunds.

SECTION 10 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment services, integrations, or other services provided by third parties.

We do not necessarily control these third-party services.

Your use of third-party tools or services may also be governed by the applicable third party's terms, policies, and privacy practices.

We encourage you to review those terms before using a third-party service.

SECTION 11 — THIRD-PARTY LINKS

Our website may contain links to websites, services, or content operated by third parties.

These third-party websites are not necessarily affiliated with or controlled by Create Lavender.

We are not responsible for the content, accuracy, policies, security, products, services, or practices of third-party websites.

You should review the applicable terms and privacy policies before engaging in transactions with third parties.

Questions or concerns regarding third-party products or services should generally be directed to the applicable third party.

SECTION 12 — USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, comments, photographs, feedback, suggestions, ideas, contest entries, or other content to Create Lavender, you represent that you have the right to submit that content.

You may not submit content that:

  • Violates another person's intellectual property or privacy rights

  • Contains unlawful, defamatory, abusive, obscene, or threatening material

  • Contains malicious software or harmful code

  • Is fraudulent, misleading, or intentionally deceptive

We reserve the right, but are not obligated, to monitor, edit, decline to publish, or remove user-submitted content that violates these Terms or applicable law.

You remain responsible for the content you submit and its accuracy.

SECTION 13 — INTELLECTUAL PROPERTY

Unless otherwise stated, the original content appearing on the Create Lavender website—including designs, illustrations, artwork, photographs, graphics, written content, product designs, branding, logos, and other creative materials—is owned by or licensed to Create Lavender, LLC and may be protected by copyright, trademark, and other intellectual-property laws.

You may use our website for your personal, non-commercial shopping and informational purposes.

You may not reproduce, copy, modify, distribute, manufacture, sell, commercially exploit, or create unauthorized derivative works from Create Lavender's protected content without our prior written permission, except where permitted by applicable law.

Purchasing a physical or digital Create Lavender product does not transfer ownership of the underlying artwork, design, copyright, trademark, or other intellectual-property rights unless expressly agreed to in writing.

SECTION 14 — PERSONAL INFORMATION

Your submission and use of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how personal information may be collected, used, disclosed, and protected.

SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, photographs, pricing, promotions, offers, shipping charges, delivery estimates, inventory, availability, or other information.

We reserve the right to correct errors, update information, or cancel affected orders when appropriate.

If an error materially affects an order you have already placed, we will make reasonable efforts to contact you and resolve the issue.

Nothing in this section limits rights that cannot legally be waived under applicable consumer-protection laws.

SECTION 16 — PROHIBITED USES

You may not use our website, Service, products, or content:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe our intellectual-property rights or those of another party

  • To submit false or misleading information

  • To transmit malicious software or harmful code

  • To collect or track personal information about others unlawfully

  • To spam, phish, scrape, interfere with, or circumvent website security

  • To harass, threaten, abuse, defame, discriminate against, or harm another person

  • To interfere with the proper operation of the website or Service

We reserve the right to restrict or terminate access to the Service for violations of these Terms.

SECTION 17 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, we do not guarantee that access to the website or Service will always be uninterrupted, timely, secure, or error-free.

The website and Service are provided on an “as is” and “as available” basis except where otherwise expressly stated.

To the fullest extent permitted by applicable law, Create Lavender, LLC and its owners, employees, contractors, service providers, suppliers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Service or products purchased through the Service.

Nothing in these Terms is intended to exclude or limit any warranty, liability, consumer right, or remedy that cannot legally be excluded or limited under applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Create Lavender, LLC and its owners, officers, employees, agents, contractors, service providers, and affiliates from claims, liabilities, losses, damages, or reasonable expenses arising from your violation of these Terms, applicable law, or the rights of another party.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

The remaining provisions will continue in full force and effect.

SECTION 20 — TERMINATION

These Terms remain effective unless terminated by you or Create Lavender.

You may stop using the Service at any time.

We may suspend or terminate access to the Service when we reasonably believe a user has violated these Terms or applicable law.

Any obligations or liabilities that arose before termination will survive where appropriate.

SECTION 21 — ENTIRE AGREEMENT

These Terms, together with the policies and other terms referenced on our website, constitute the agreement between you and Create Lavender regarding your use of the Service.

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreements through which Create Lavender provides products or services will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable law requires otherwise.

SECTION 23 — CHANGES TO THESE TERMS

We may update, modify, or replace portions of these Terms from time to time.

The most current version of the Terms will be posted on this page with an updated revision date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 24 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Create Lavender, LLC
Email: info@createlavender.com