Refund policy

Thank you for your purchase and for supporting Create Lavender. We truly appreciate every order and want you to be happy with your purchase. We also understand that sometimes an item may not work out as expected.

30-Day Return Policy

Create Lavender accepts returns of eligible items within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unworn, unused, and unwashed

  • In the same condition in which you received it

  • Free from damage occurring after delivery

  • In its original packaging, when applicable

  • Accompanied by a receipt or other proof of purchase

Return requests must be made within 30 days of receiving your order. Returns requested after the 30-day return period are not eligible for a return or refund.

Items sent back to Create Lavender without first requesting and receiving return authorization may not be accepted.

Exceptions & Non-Returnable Items

The following items are considered final sale and are not eligible for return or refund, unless they arrive damaged, defective, or incorrect:

  • Gift cards

  • Cake toppers

  • Custom or personalized products

  • Digital or downloadable products

  • Altered products

  • Clearance items or merchandise specifically marked Final Sale

  • Made-to-order products identified as non-returnable on the product page

Because our cake toppers are handmade and created for special occasions, all cake topper sales are final. Please carefully review the product description, size, design, personalization information (if applicable), and your order details before completing your purchase.

Additional products may be designated as final sale when clearly stated on the applicable product page before purchase.

If you're unsure whether an item is eligible for return, please contact us at info@createlavender.com before purchasing.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible at info@createlavender.com.

Please include:

  • Your name

  • Order number

  • A description of the issue

  • Photos of the item and packaging, when applicable

We will review the issue and work with you to make it right.

If a return is required because of an error by Create Lavender or because an eligible item arrived damaged or defective, Create Lavender will cover the applicable return shipping cost.

Return Shipping

For standard returns that are not the result of an error, damage, or defect, the customer is responsible for return shipping costs.

When applicable, Create Lavender may provide a prepaid return shipping label for your convenience. The cost of the return label will be deducted from your refund unless otherwise stated.

Original shipping charges are non-refundable unless the return is due to an error by Create Lavender or otherwise required by applicable law.

Please keep your return tracking information until your return has been received and your refund has been completed.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original method of payment, less any applicable original shipping or return-label charges.

Please allow up to 10–14 business days after the refund is issued for the funds to appear on your account. Processing times may vary depending on your bank, credit card company, or payment provider.

How to Request a Return

1. Request Your Return

Email info@createlavender.com within 30 days of receiving your order.

Please include:

  • Your name

  • Order number

  • Item(s) you would like to return

  • Reason for the return

Once your request has been reviewed and approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

2. Package Your Return

Carefully package the approved item in its original packaging when applicable.

If we provide a prepaid return label, attach the label to your package and follow the return instructions included with your authorization.

Please retain your tracking information until your return has been completed.

3. Receive Your Refund

Once we receive and inspect your eligible return, we will notify you regarding your refund.

Approved refunds will be returned to your original method of payment, less any applicable shipping or return-label charges.

Please allow up to 10–14 business days after the refund is issued for it to appear on your account.

Lost or Delayed Packages

If tracking shows that your package has been significantly delayed or appears to be lost in transit, please contact us at info@createlavender.com.

While Create Lavender cannot control shipping carrier operations, we will assist you with available tracking information and, when appropriate, help with the carrier's claim process.

Packages Marked “Delivered”

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check around your delivery location

  • Check with household members or neighbors

  • Confirm that the shipping address provided with your order is correct

  • Contact the shipping carrier for additional delivery information

If you still cannot locate your package, please contact us at info@createlavender.com. We will review the situation and help determine what options may be available.

A package being marked as delivered does not automatically qualify for a refund or replacement.

Questions?

If you have questions about a return or refund, please contact us at info@createlavender.com.

Thank you for choosing Create Lavender and supporting our growing small business.

Last updated: October 2026